Privacy

At Cuando App, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our Cuando App (the "App"). By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use the App:

Personal Information: This may include your name, email address, phone number, or other identifiable information if you create an account or provide it directly to us.
Location Data: With your consent, we collect precise geolocation data including your GPS to provide location-based services such as directions, nearby places, and real-time traffic updates.The app collects precise or approximate location data. App may collect data in the foreground and will be collecting in the background (only with the user's consent). Cuando is not sharing data with third-parties and will not be using collected data for personalization, i.e. data will be anonymised.
Device Information: We don’t collect any information about your device, such as device type, operating system, unique device identifiers, and mobile network information.
Usage Data: We collect information about how you interact with the App, including search queries, routes, searches, destination history, app features accessed, and general usage patterns.
Cookies and Similar Technologies: We use cookies and similar tech only for the App functionality purposes such as authorization.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve the App's functionality and services.
To send notifications about updates, new features, or changes to the App.
To analyze usage patterns and improve user experience.
To comply with legal obligations and resolve disputes.
To search nearby places and bus stops, calculate navigation routes
To improve schedule precision (by using location and timing data)

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating the App and delivering services.
Legal Compliance: We may disclose information if required by law, court order, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Consent

Users grant or withdraw consent for location tracking device permissions.
Users can disable location tracking, but certain app features may be restricted if they do so.
Background collection shall be enabled with explicit consent.

5. Data Retention

Geolocation data is anonymised and can be stored indefinitely. Geolocation data collected outside of bounds of Places of Interest or unrelated to public transport will be discarded and/or deleted immediately. Users can request account deletion via Cuando website or fr om inside the app

6. Your Choices and Rights

Location Data: You can enable or disable location tracking at any time through your device settings. Disabling location services may lim it certain features of the App.
Cookies: You can manage cookie preferences through your browser settings. However, please note that some features of the App may not function properly if cookies are disabled.
Access and Deletion: You have the right to request access to the personal information we hold about you or request its deletion. Please contact us at info@cuando.app for assistance. Сonsent withdrawal can be performed using OS permissions withdrawal.

7. Security

We take reasonable steps to protect your information from unauthorized access, alteration, or destruction. Whole Cuando traffic is secured with TLS. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot guarantee the security of your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@cuando.app Support.pl Sp. z o.o. 01-355 Warszawa, Poland , Powstańców Śląskich 89B / 382 By using Cuando App, you consent to the collection and use of your information as described in this Privacy Policy.